| Center |
| Faculty of Social Sciences |
| Departament |
| Business Administration 'Juan José Renau Piqueras' |
| Lecturers in charge |
| H4303 - TOMAS GONZALEZ CRUZ |
| Met. Docent |
| In the theoretical sessions, the teacher will explain the programmed theoretical concepts, and student commitment will be encouraged and valued. In the practical sessions the student will develop case studies. |
| Met. Avaluació |
| The final mark ten points are distributed as follow: theory 7,5 and practice 2,5. The theoretical part will be assessed with a writing exam, multiple-choice and discussion questions. The practical part will be assessed with the development of case studies and a final examination. |
| Bibliografia |
| Basic Claver, E., Molina J. F. y Tarí, J .J. (2004): Gestión de la calidad y gestión medioambiental, Pirámide, Madrid Moreno, M. D., Peris, F. J. y González, T. F. (2001): Gestión de la Calidad y Diseño de Organizaciones: Teoría y estudio de casos, Prentice-Hall, Madrid Petrick, J. A. y Furr, D. S. (2003): Calidad Total en la Dirección de Recursos Humanos, Gestión 2000, Barcelona Complementary Evans, J. R. y Lindsay, W. (2000): Administración y control de la calidad, Cuarta edición, International Thomson Editores, México James, P. (1997): La gestión de la Calidad Total. Un texto introductorio, Prentice-Hall, Madrid Lloréns, F. J. y Fuentes, M. M: (2000): Calidad Total: Fundamentos e implantación, Pirámide, Madrid |
| Continguts |
| The subject contents can be grouped in three different blocks: -the first group study aspects related to quality management (chapters 1 to 5) -the second group introduce the student to the role played by the human resources management in those organizations that have decided to implement a quality system (chapter 6) -and the third group analyze the repercussions this implementation has on the work context and on the work developed by human resources in those organizations (chapters 7 to 9). In brief, the subject programme is the following: Chapter 1: Quality concept and dimensions Chapter 2: Quality management: concept and classical contributions Chapter 3: Quality management: quality assurement Chapter 4: Total Quality Management Chapter 5: Leadership and teamwork: their role in quality systems implementation Chapter 6: Quality management and human resources strategy Chapter 7: Quality management repercussions on job design Chapter 8: Quality management repercussions on organizational structure and processes Chapter 9: Quality management repercussions on organizational members |
| Objetius |
| The main goal of this subject is to provide a suitable training on the theoretical and practical basis of the quality management, emphasizing the links and the repercussions it has on the human resources management of the firm. |
| URL de Fitxa |