Center
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Faculty of Economics |
Departament
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Business Administration 'Juan José Renau Piqueras' |
Lecturers in charge
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Sin datos cargados |
Met. Docent
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Attendance at the lectures and participation in the seminars. Students will have to present a final project about quality control. Module Leader: Tomás González Cruz |
Met. Avaluació
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Final examination and project work |
Bibliografia
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GALCANO, A. (1993): "Calidad Total" Ed Díaz de Santos GALGANO, A. (1995): "Los siete instrumentos de la Calidad Total" Ed Díaz de Santos MORENO LUZÓN, M.; PERIS, F Y GONZÁLEZ, T (2001) "Gestión de la Calidad y Diseño de Organizaciones. Teoría y Estudio de casos" ed. Prentice Hall |
Continguts
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The purpose of this course is to provide students with the basic knowledge about the company resource to control the quality of its products/services. The course also aims at developing students analytical competence in order to evaluate and understand the importance of a quality control system within the company. Syllabus: 1.- Quality: concept and standings 2.- Quality management: concept and classical contributions 3.- Quality management: quality insurance 4.- Total quality management 5.- Quality economy 6.- Process improvement 7.- Quality techniques and tools 8.- Management instruments and tools 9.- Team work and quality |