| Center |
| Faculty of Economics |
| Departament |
| Business Administration 'Juan José Renau Piqueras' |
| Lecturers in charge |
| H4047 - MARIA ANGELES ESCRIBA MORENO |
| Met. Docent |
| Attendance at the lectures and participation in the seminars. Students will have to present a final project about quality control. Module Leader: Tomás González Cruz |
| Met. Avaluació |
| Final examination and project work |
| Bibliografia |
| GALCANO, A. (1993): "Calidad Total" Ed Díaz de Santos GALGANO, A. (1995): "Los siete instrumentos de la Calidad Total" Ed Díaz de Santos MORENO LUZÓN, M.; PERIS, F Y GONZÁLEZ, T (2001) "Gestión de la Calidad y Diseño de Organizaciones. Teoría y Estudio de casos" ed. Prentice Hall |
| Continguts |
| The purpose of this course is to provide students with the basic knowledge about the company resource to control the quality of its products/services. The course also aims at developing students analytical competence in order to evaluate and understand the importance of a quality control system within the company. Syllabus: 1.- Quality: concept and standings 2.- Quality management: concept and classical contributions 3.- Quality management: quality insurance 4.- Total quality management 5.- Quality economy 6.- Process improvement 7.- Quality techniques and tools 8.- Management instruments and tools 9.- Team work and quality |