| Center |
| Faculty of Economics |
| Departament |
| Business Administration 'Juan José Renau Piqueras' |
| Lecturers in charge |
| F7129 - MARIA DOLORES MORENO LUZON |
| Met. Docent |
| Attendance in theory classes and participation in practical classes.Coordinator María Moreno Luzón |
| Met. Avaluació |
| Final examination - - |
| Bibliografia |
| Castro Perez, O. : La calidad como variable estratégica y factor de costes. Club Gestión de Calidad. Madrid. 1996 Balbastre, F. : La autoevalución de la calidad en gestión. Quaderns de Treball, No.139, Facultad de economía, Universidad de Valencia, 2002. |
| Continguts |
| The aim of the subject is to train the students in the concepts and tools of Total Quality Management.This way of managing companies has experienced important changes in the last few years, with new strategic perspectives and new administration tools. The program is the following : 1. Concept of quality and its dimensions 2. Quality management: concepts and classic contributions 3. Quality assurance 4. Installation and certification of a quality assurance system 5. Control and improvement of processes 6. Total quality management: basic concepts |