| Center |
| Faculty of Law |
| Departament |
| Business Administration 'Juan José Renau Piqueras' |
| Lecturers in charge |
| Sin datos cargados |
| Met. Docent |
| Theory class attendance and participation in practical classes.Coordinator María Moreno Luzón |
| Met. Avaluació |
| Final examination - - |
| Bibliografia |
| Castro Perez, O. : La calidad como variable estratégica y factor de costes. Club Gestión de Calidad. Madrid. 1996 Balbastre, F. : La autoevalución de la calidad en gestión. Quaderns de Treball, No.139, Facultad de economía, Universidad de Valencia, 2002. |
| Continguts |
| The aim of this subject is to provide students with concepts and tools in Total Quality Management.This way of directing companies has experienced great changes in the last few years, assuming a strategic role and gaining from new administration tools. PROGRAM : 1. Quality concept and its dimensions 2. Quality management: concepts and classic contributions 3. Ensuring quality 4. Creating systems and certifications to ensure quality 5. Process improvement and control 6. Total quality management: basic concepts |
| Objetius |
| URL de Fitxa |